About Us

Because Business 

Driving down the highway, our resident entrepeneur’s cell phone rang.  He was a couple years into his first business and payroll was due.  He had a lot of people that owed money, but not much actual money in the bank.

He answered his phone while driving, like always.  It was a client ready to pay an invoice that would cover payroll.  Then the conversation was interupted with a quick response from the caller, “I can tell you are driving, so I’ll call you later with our credit card information.”

Payroll was scrounged up, but that call clearly layed out the problem. 

It wasn’t practical to answer calls while running a business.  Not when the business is growing and the calls or interupting the work.  So he considered his options.

Hire, outsource, or ignore the problem.  What would you do?

In this case, an employee was cost prohibitive.  Plus, hiring a full-time person to cover the phones was impractical at best.  Paying and managing a 40 hour a week employee for what amounts to a few hours of work a week just didn’t make sense.

After exploring outsourcing options he learned that call centers did not have customer service in mind.  They really had very little in regards to service at all.  He designed his company to customer service focused.  He charged a premium because of this and clients loved it.  Ask him about more of those stories.

Ignoring the mounting voicemails and cumbersome call answering was not an option.  

So he found a partner to compliment his skills and designed a company to solve one of the major problems that limits small businesses from growing.  That problem centers around communication.

A Business is Limited Only by the Quality of It’s Communication

 In mid-2011, Calls On Call was launched by a couple of serial entrepreneurs.  A shared receptionist service built to address a problem the founders experienced firsthand: lost business from an inability to field and respond to incoming calls during the day. Their primary goal was to create the illusion of a full-time receptionist at a fraction of the cost of hiring one for their clients. With a history of their clients seeing 20-40% annual growth within their business due to working with Calls On Call, they are excited to see that a much-overlooked need has been met!

Find the Problem.  Create a Solution.

Maintaining a customer-focused, dedicated virtual receptionist company to challenge how good ‘good customer service’ can be, has been, and will continue to be, the driving force behind Calls On Call. As the owner of Calls On Call Extraordinary Answering Service, I can tell you that I have been a customer (or potential customer) of a lot of businesses.  We’ve all experienced getting our call answered by a typical call center. You can do better than cell phone voicemail. And you can do better than “I’ll call you back when it’s convenient for ME” service. And you can do it in a cost-effective, professional manner with Calls On Call.

What does this mean to you, my fellow entrepreneur.

It means that our call answering service is second to none.  You have the best, because it was built on first-hand experience that comes from right where you are standing with your business.

Our call answering crew is experienced, friendly and intelligent.  Find that in your typical call center.

Maybe we are a good fit for you, maybe not.  Whatever you choose to do, know that your clients (rather, potential clients) crave an answer.  They demand it, really.  They are not in love with your business until they get to know your business.  They can only get to know your business by using your business.  And they can only use your business if, when they ask to use your business, you (or we) are available to say yes.

There’s a hundred people doing what you do in your area.  Most of them are terrible at customer service.  Call them and find out for yourself.

So when a potential client searches online for your service, what do you think they want?

Take it from me, a fellow entrepreneur that has started a few businesses and helped hundreds of businesses grow.  Something as simple as getting your calls answered can provide your business with three things:

1) More Business

2) More Freedom

3) More Money

What did you start your business for, anyways?

I’ll make you an offer that any fiscally aware entrepreneur should jump at.  Sign up for a trial month.  You’ll pay a few hundred bucks.  At the end of the month, if you don’t want to continue with us, I’ll give you your money back and we’ll part friends.

No strings, no obligation.  This is purely me offering a way to earn your trust.