Driving down the highway, our resident entrepeneur’s cell phone rang. He was a couple years into his first business and payroll was due. He had a lot of people that owed money, but not much actual money in the bank.
He answered his phone while driving, like always. It was a client ready to pay an invoice that would cover payroll. Then the conversation was interupted with a quick response from the caller, “I can tell you are driving, so I’ll call you later with our credit card information.”
Payroll was scrounged up, but that call clearly layed out the problem.
It wasn’t practical to answer calls while running a business. Not when the business is growing and the calls or interupting the work. So he considered his options.
Hire, outsource, or ignore the problem. What would you do?
In this case, an employee was cost prohibitive. Plus, hiring a full-time person to cover the phones was impractical at best. Paying and managing a 40 hour a week employee for what amounts to a few hours of work a week just didn’t make sense.
After exploring outsourcing options he learned that call centers did not have customer service in mind. They really had very little in regards to service at all. He designed his company to customer service focused. He charged a premium because of this and clients loved it. Ask him about more of those stories.
Ignoring the mounting voicemails and cumbersome call answering was not an option.
So he found a partner to compliment his skills and designed a company to solve one of the major problems that limits small businesses from growing. That problem centers around communication.
A Business is Limited Only by the Quality of It’s Communication
In mid-2011, Calls On Call was launched by a couple of serial entrepreneurs. A shared receptionist service built to address a problem the founders experienced firsthand: lost business from an inability to field and respond to incoming calls during the day. Their primary goal was to create the illusion of a full-time receptionist at a fraction of the cost of hiring one for their clients. With a history of their clients seeing 20-40% annual growth within their business due to working with Calls On Call, they are excited to see that a much-overlooked need has been met!
Find the Problem. Create a Solution.
Maintaining a customer-focused, dedicated virtual receptionist company to challenge how good ‘good customer service’ can be, has been, and will continue to be, the driving force behind Calls On Call. As the owner of Calls On Call Extraordinary Answering Service, I can tell you that I have been a customer (or potential customer) of a lot of businesses. We’ve all experienced getting our call answered by a typical call center. You can do better than cell phone voicemail. And you can do better than “I’ll call you back when it’s convenient for ME” service. And you can do it in a cost-effective, professional manner with Calls On Call.
What does this mean to you, my fellow entrepreneur.
It means that our call answering service is second to none. You have the best, because it was built on first-hand experience that comes from right where you are standing with your business.
Our call answering crew is experienced, friendly and intelligent. Find that in your typical call center.
Maybe we are a good fit for you, maybe not. Whatever you choose to do, know that your clients (rather, potential clients) crave an answer. They demand it, really. They are not in love with your business until they get to know your business. They can only get to know your business by using your business. And they can only use your business if, when they ask to use your business, you (or we) are available to say yes.
There’s a hundred people doing what you do in your area. Most of them are terrible at customer service. Call them and find out for yourself.
So when a potential client searches online for your service, what do you think they want?
Take it from me, a fellow entrepreneur that has started a few businesses and helped hundreds of businesses grow. Something as simple as getting your calls answered can provide your business with three things:
1) More Business
2) More Freedom
3) More Money
What did you start your business for, anyways?
I’ll make you an offer that any fiscally aware entrepreneur should jump at. Sign up for a trial month. You’ll pay a few hundred bucks. At the end of the month, if you don’t want to continue with us, I’ll give you your money back and we’ll part friends.
No strings, no obligation. This is purely me offering a way to earn your trust.
One of the reasons small businesses hire Calls On Call is a great by-product. An unanticipated positive reaction to the simple task of having someone else answer your company phone. In a word, FREEDOM. Just think of how many times you have been interrupted by a ringing or vibrating phone. If you answered it you may have interrupted the task you were working on. Maybe you even made someone you were meeting with wait while you dealt with whatever that call brought in. How did that make the people you were meeting with feel? Was the call more important than the meeting? Would they agree? After hiring Calls On Call your phone no longer has to be considered an irreplaceable part of you. You can have your meetings and complete your tasks uninterrupted. Your productivity will soar. You will get more done in less time while offering better customer service. You will have more…FREEDOM.
What you choose to do with that new found freedom is your choice. If you had 2 more hours a day to do whatever you wanted, what would it be? More time managing? More time with family? More time on your boat, in your car or at home relaxing? Did you really start your business to be tied down for 14 hours a day? Of course not.
Let us summarize for you. Right now you likely either have a cell phone that rings for the business or you have an office phone. Either of which are not answered all of the time. How often does your phone get answered? And if you missed a call, how long would it take for you to get back to someone? What if that someone had real, green money to spend with you? You see what I am getting at here. If you hire Calls On Call you will make more money, have more time, gain happier customers and enjoy your business again. Or you could go on thinking about doing something, someday if you wanted.
Start Your Trial Today.
Easy to use
What would you do with more time in the day? With your incoming calls answered and resolved, you can spend more time doing things that make you money.
Transparent to Clients
Your customers will not know that you have a shared receptionist taking care of your phone calls. All they will know is that you are awesome!
Every company is different. You can train your shared receptionist as if they were your own in house receptionist.