Auto Glass CSR

The Professional CSR Service For The Auto Glass Industry.

(608)387-8882

Why Choose

Auto Glass CSR?

We understand that you have a lot of choices when it comes to options for your CSR. Really, all of your business communication channels, whether telephone calls, text messages, email, online chat, social media messages or the next new way to communicate.

The Auto Glass CSR Difference

Auto Glass CSR was designed by an entrepreneur that needed a solution to a typical problem of many auto glass businesses:

How do you offer the best phone answering service for the potential clients that call you and take care of them right away in real time, without wasting money on staff outside of the time they would be on the phone calls?

The solution came in the form of Auto Glass CSR, a newer, more extraordinary version of a business phone answering service. The desire for our founder was not to just start any CSR business.  The desire was to create a CSR business that put the Customer Service part above all else.

Auto Glass Technician Knowing His Phones Are Getting Answered.

So Auto Glass CSR was born. The goals were and continue to be :

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Answer every call.

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Treat each caller as if they were our own client.

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Solve the caller’s problem as best we can.

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Make the caller feel great for having talked to us.

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Get the windshield fixed or replaced.

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Help the customer complete the sale with our client.

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Give the illusion that to the caller that they reached an employee of the company they called in the office of the company they called.

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Work efficiently.

In this business, our job is to make the caller feel special and get treated well and our dedicated team of professional phone agents take that to heart. That way, our clients trust us and start off on the right foot with their new customers.

Office Administrative Work

Beyond the Phone Call

But what if we took it a step further than the features of a typical answering service? Auto Glass CSR can do more than just answer your phone and be a CSR. Auto Glass CSR agents can take care of chats, text messages, social media messaging, and even email. We can even do light administrative work. Almost all businesses have a pile of business cards sitting on a desk waiting to get entered into your CRM software, we can take care of that. That email blast to local businesses you keep meaning to send out, we can take care of that. Those Thank You cards you wanted to send to your past clients, we can take care of that.

True Multi-Channel Communication

Auto Glass CSR phone agents will communicate with you and your callers exactly how you and they want to communicate. Whether that communication happens with a phone call, text message, email, online chat or social media message, Auto Glass CSR is the Auto Glass Industry’s premier CSR service that takes customer service to a level above what your clients knew possible.

Outbound Calls Too

Auto Glass Answers can even follow-up with outbound calls to your clients to make sure they are happy. Do you have leads coming in that you need to follow up on? Our amazing phone agents are always ready to take care of those leads to make sure you get that work before your competitors.

Emails In and Out

Auto Glass CSR can take care of your email inbox, unlike many other CSR services. When a customer fills out an online form, where does it go? We make custom scripts for appointment reminders, order status updates, and anything your customers may need. We can follow-up with your potential clients when they are ready to get their windshield replaced by you. We can monitor and follow-up with callers and leads as needed as well.

Text Messaging In and Out With Your Clients

The world has so many options for how to communicate and not every answering service has the solutions your customers want. The customer experience is very important and many people prefer to use text messages to get their work done. Unlike other CSR services, Auto Glass CSR can send and receive text messages from your business number. This feature means that your company can communicate with your clients exactly how they prefer, improving customer happiness tenfold!

Maximum Customization

Auto Glass CSR is a professional CSR service.  So you will not have to bend your auto glass business to fit our programs and systems. We can set up custom transfer recordings for your phone calls and record a voicemail greeting for your business phone. We’ll even write you a custom script and make you a recording that plays in the background and hypes up how awesome your business is so callers don’t have to listen to hold music. We take the CSR game to the next level because we are the incredible CSR team that you and your callers want.

Website Chat

As a business owner, do you get a lot of web visitors that would benefit from having a person they could chat with? Have you ever used an online chat function? With Auto Glass CSR we can monitor and respond to your client’s online chat requests.

You can do your best to get to all of the incoming calls yourself. You can hire staff to answer your business calls. Or you can hire a call answering service or virtual receptionist to take care of your business calls. Or you can get the CSR team with the drive, experience, knowledge and skills to help your business move to the next level.

 

Video Chat

You’ve heard all of the explanations that callers give you, only to be surprised by the true issue when you arrive to see the windshield.  “You said a small rock hit your windshield, that’s a boulder!”

Would your company benefit from LIVE video chat with your customers?  They can show you what they have and what they need you to do.  No more guessing.

 

Domestic Agents

You’ve It seems that anytime you call a large comapny, you can be sure of a few things: 1) You’ll wait a long time on hold, 2) You’ll be told by a recording how important your call is and how busy the company is, 3) The person that finally answers may not be able to actually help you and 4) The person that answers may not speak English that well.  Or understandably.

At Auto Glass CSR, our agents are right here in the United States.  They work hard, are highly skilled and sound better than the typical receptionist.  They take customer service to another level, and your callers will appreciate that.  In fact, they will tell you again and again how kind and helpful YOUR receptionist was.

It’ll be our little secret.

 

You Have Options for Getting Your Calls Answered

Auto Glass Service Call Answering Options

You can do your best to get to all of the incoming calls yourself. You can hire staff to answer of of your business calls. Or you can hire a call answering service to take care of your business calls. Between all of these, there are some pros and cons to be aware of.

 

Hire a Receptionist

Hiring a house employee like a full time office administrator may be an ideal solution in some regards but it’s rarely cost-effective and usually the most expensive option. At just $14 per hour (most are paid much more) you will be paying almost $2900 per month! But the true cost of an employee, as you know, is much higher.  Add in benefits, vacation, a space to work, equipment and all of the HR requirements and your costs could easily reach $5000 or more. All of this and your receptionist may not stick around. What will you do when they leave you?

 

Hire the Auto Glass CSR Specialists

The calls you receive need expert awareness, listening skills and quick thinking that put your CSR in the hot seat every time the phone rings.  Get the CSR team that can handle all of the details you need to help you get the job done right.  We will help you get the right windshield ordered, keep your driving time to a minimum, and keep your customer aware of the progress of the service, as needed.

 

Answer Your Own Calls

Answering all of your auto glass service calls yourself when you first start out as an owner is common. It not’s the most ideal form of customer service, but you didn’t have that many calls coming in. Once your business gets established though you can quickly become overwhelmed by trying to do everything else and customer service simultaneously. The most effective solution is to outsource what you can to us so you can do what you do best. Let us handle your customer happiness and you’ll have maximum peace of mind knowing our CSR agents have the tools to handle your appointment scheduling, follow up with leads, handle chats, and route calls while you focus on the core work of your business.

Hire a Call Answering Service

There are many telephone answering services and virtual receptionist services available for business owners. Most are typically 50 or more people packed into 2 foot wide cubicles and don’t come close to providing the level of customer care we do. They act and sound like a call center and if they can’t customize to suit your needs those virtual receptionist services are more virtual than receptionist. You have to bend your business to fit their programs, phone systems, and limitations. Some business answering services offer a bit of customization, or they offer some extra perks to help sell you. In the end, a call center company will sound like a call center so if you need professional business answering services we’ll always be the better fit.

Auto Glass CSR

The Professional CSR Service For The Auto Glass Industry.

Auto Glass Answers is a division of Calls On Call Extraordinary Answering Service, located near Madison, Wisconsin.  We help businesses grow by improving their systems and communication.