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How Long is a Minute?

How Long is a Minute?

time to answer callsHow long is a minute? 

For Calls On Call, a minute is 60 seconds.  But for some other call answering services, a minute can be as little as one second.

What?!?  That is crazy math, right?

Not all call answering services measure a minute the same.  For example, some charge a minimum amount of time for any interaction.

For example, let’s take that telemarketer that called you recently.  It took you about two seconds to realize it was a junk call, right?

Some of our competitors will charge you 30 seconds, some even a full minute or two as a minimum for that call, regardless of length!

That means that one of the ways to compare apples to apples when researching call answering services used to be by checking minutes of time in a package and comparing the price for that package.  Now a minute to Calls On Call is actually a minute, but to another company that minute could really be a few seconds of actual usage.

Told another way, you can receive 30 or so two second calls and Calls On Call would charge you for just one minute of usage.  Another call answering service would charge you for 450 minutes for the same exact calls!

How does that play out in the real world?  The stats that Calls On Call keeps on telemarketers give some clues.  Since those annoying calls are going to be the shortest and occur the most.  Our data shows that approximately 60-70% of all calls coming into any given business are from telemarketers or robo-dialers.  The majority of these calls last less than two seconds.

That means that if you typically receive ten calls a day for your business and half of them are telemarketers, you would be paying 10X what you needed to if you used another call answering service.

What that really means is that you need to make sure when shopping for a call answering service that you find out how they calculate the time they charge you for.  Do they have a minimum amount of time for each call that they charge you?

Calls On Call was designed and created by a small business owner that not only saw a need, but actually had the need.  What he didn’t need was paying for something he was not actually getting.

If your business could benefit from getting calls from your customers answered and resolved quickly, efficiently and kindly it would make sense to reach out to Calls On Call.  Give us a call at (608)210-3110 or email hello@callsoncall.com.

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