How to Improve Your Google Reviews

As I was surfing the internet searching for a home improvement company, I came across an odd result. Many area builders do not have the best Google Reviews. Google reviews as well as most other review sites I have always taken with the tiniest of grains of...

Excellent Communication Will Get You Far

Not that long ago, I had a bad employee. He was charming, funny and a good looking person with charisma that was approaching James Bond devilishness. He also happened to be a sociopath. It took me a while to realize that this employee had some issues. What it taught...

Call Answering for Your Small Business

Life moves fast, so do your clients. When you own your own business, sometimes you don’t want to or can’t take a call. But you don’t want to lose business either. So when voicemail isn’t enough, you need a receptionist that can actually serve your...

How Long is a Minute?

For Calls On Call, a minute is 60 seconds.  But for some other call answering services, a minute can be as little as one second. What?!?  That is crazy math, right? Not all call answering services measure a minute the same.  For example, some charge a...

Call Answering: In House or Outsource

Calls On Call offers a great service for growing businesses that you are aware of.  But at what point do you move to hire your own office staff? To answer that, we need to do some math and look at some priorities of your business. The short version: Outsourcing...

Excellent Communication Will Get You Far

Not that long ago, I had a bad employee. He was charming, funny and a good looking person with charisma that was approaching James Bond devilishness. He also happened to be a sociopath. It took me a while to realize that this employee had some issues. What it taught...